Refund Policy

Payment & Refund Policy

Worry-Free Credit Back Guarantee

We understand that uncertainty about whether a team will be fully formed can cause worry. That’s why we offer our Worry-Free Money Back Guarantee. If a team isn’t formed, don’t worry—we’ll do our best to place your player on another team that matches their age group and your availability. If that’s not possible, you’ll receive a $50 credit for future use, effectively returning your deposit in the form of a credit. Our goal is to ensure your player still has the opportunity to compete and develop their skills, even if the original team doesn’t materialize.

At Guest Player Connect, we understand that life can be unpredictable, and sometimes plans change. Whether it’s due to unforeseen circumstances, scheduling conflicts, or other personal reasons, we recognize that you may need to reconsider your commitment to a tournament after registering your child. While we strive to be as accommodating as possible, we also have to ensure the integrity of our teams and tournaments. Below is our detailed refund policy to help you understand how we handle cancellations and refunds.

Our Commitment Policy

When you sign your child up for a tournament, we consider it a commitment not just to the event but also to the other players and coaches who rely on a full roster to compete effectively. The success of our program depends on every player fulfilling their commitment, ensuring that teams are complete, balanced, and ready to play.

Deposit Commitment

Paying a deposit is more than just a financial transaction; it’s a commitment to your player’s participation and to the integrity of forming a cohesive team. We’ve made it easier to sign up by simplifying the deposit process, but the seriousness of this commitment remains. This deposit ensures that we can effectively plan and organize teams, providing a reliable and structured environment for all players. It helps us maintain the quality and consistency of our tournaments, ensuring that each player has the opportunity to compete and develop their skills. Your commitment through the deposit is crucial in helping us deliver a valuable and enjoyable experience for everyone involved.

Paying Balances

By making a deposit, you are committing to playing and to the team. Please be aware that credit cards may be automatically charged for any remaining balances owed. This ensures a seamless process and secures your player’s spot in the tournament.

Refund Policy

If you wish to withdraw from a team, we offer a tiered refund system based on the timing of the withdrawl request:

Time Before Tournament	Refund Amount	Details
Team Not Formed	$50 credit issued	If Guest Player Connect cannot form a team and cannot find another team for your player, you will receive a $50 credit for future use.
30+ days	Credit issued	$50 credit will be issued for the deposit minus $10 administrative fe, usable for future events.
Under 30 days	No refunds or credits	No refunds or credits will be issued, as tournament registration deadlines typically occur two weeks prior to the event.

Why We Use a Credit-Based Policy

Our credit-based policy is designed to ensure the integrity of our teams and tournaments while offering flexibility and fairness to our customers. We want you to feel confident when signing up with us, knowing that we accommodate changes and unexpected circumstances. By providing credits instead of refunds, we aim to offer peace of mind, allowing you to register without fear of losing your investment. This approach helps maintain the necessary structure for successful tournament team planning and formation, ensuring a valuable experience for all participants.

Retroactive Coupon Requests

To ensure a smooth experience for all our customers, please apply coupon codes at checkout to receive your discount. Any requests to retroactively apply a coupon code after a purchase will incur a $10 service fee. This fee covers the administrative costs and payment processing fees associated with adjusting orders after completion.

Contact Us

If you have any questions about our refund policy or need to discuss a specific situation, please don’t hesitate to reach out to us. We’re here to help and want to ensure that every family has a positive experience with Guest Player Connect.